CRISIS MANAGEMENT
Even the best managed business or organisation can be hit by a crisis that threatens its good name, reputation, brand, and ability to function. It’s a turning point when the often frenzied attention of the media, regulators, politicians and consumers requires calm and considered responses. A bad call can do lasting damage.
Our team will help you emerge from a crisis intact and enhanced through:
- Identifying the heart of the issue, taking control, scoping the damage potential, anticipating the attack, building the response and determining the approach;
- Developing and implementing effective, coordinated strategies and tactics to minimise, or to avoid altogether, the negative impact of a pending or breaking crisis;
- Keeping your important audiences and constituencies informed, reassured and on-side;
- Preparing early warning systems, safeguards and ‘doomsday’ strategies and protocols to future-proof crisis response.
Deliverables include:
- Issue Triage
- Strategic and Tactical Counsel
- Relationship Mapping
- Intelligence Gathering
- Message Development
- Scripting and Coaching
- Testing and Evaluating Crisis Response Preparedness
- Response Systems Development
